Core Values

The Board's staff shall operate in an open manner. All their decisions shall be conducted without prejudice, with respect for the interests of all stakeholders and in a fair and completely transparent manner.

The Board's employees will not seek or accept gifts, favours or inducements, financial or otherwise, in the course of discharging their duties. Nor will they offer gifts, favours or inducements. They will not use public property or official time for their own private purposes. They will not use information acquired in the course of their official duties to gain personal financial advantage.

Realising that team spirit is the key to success and plays an important role both in personal and professional life. The Board’s employees will all the time work together as a team for achieving a common goal.

Each staff and the Board will work towards focus on outcome rather than process used to produce a product or deliver a service. The Board will assess its performance and those of employees based on the product rather than the process. All endeavours of the Board will focus on the outcome than the action taken to achieve that outcome.

Employees shall treat all customers with impartiality and fairness. The duty of the Board is to set a level playing field and balance interests of all stakeholders. The conduct of all employees and the decisions of individual employee as well as those of the Board shall at all times imply this value.

Employees of the Board will all the time put customers and their interest first. The conduct of employees and that of the Board will be customer oriented. The Board will have, in place, plans to seek for avenues to avoid problems, to measure the satisfaction the customers have of the Board.